The Arundel Surgery

The Arundel Surgery 2023-08-06 Person 3 5 0

Overall, when I can get an appointment, the service is good from the nurses and some of the doctors. The nurses have been kind, helpful and have always given me all the information I need. I did not use the reception staff this time, but in the past there is a staff member on reception who is very rude and acts as though you are a huge inconvenience to her. I have only spoken to there over the phone, so don't know her name. But it is so bad that a dread calling. It is extremely difficult to get an appointment, which can be very frustrating, and calling at 8am isn't an option when you have school drop off and work.

Reception staff could be more helpful and polite, and better at communicating. Wait times for appointments are bad, but I don't know what the answer is to this!

The Arundel Surgery 2023-08-04 Person 5 5 0

I called in the morning and was offered an appointment with Dr Roux within an hour. Dr Roux referred me to Worthing Hospital for an X-Ray, which happened within a week. She also prescribed medication. So very satisfied.

Nothing

The Arundel Surgery 2023-08-03 Person 4 5 0

Sometimes, it takes a long time to get thrugh on the phone. Some receptionists are more helpful than others.

I need to have a specific link to send a photo of the feet needing treatment.

The Arundel Surgery 2023-08-02 Person 4 5 0

Understandably I guess, it takes a couple of weeks to get an appointment with the nurse.

Nothing

The Arundel Surgery 2023-08-02 Person 5 5 0

Because Arundel surgery is a well run, hygienic, and above all, caring surgery , I have always found that all staff go the extra mile, and with the current pressures on the NHS, this is commendable and I thank you all very much.

Nothing comes to mind